FAQ
My package has been returned to the sender. What should I do?
Some customers may encounter the “returned to sender” status in the tracking information. This means that the package could not be delivered and is now being returned to our factory.
Would a phone case cause the screen to darken?
Most phone cases do not cause the phone screen to darken, but some low-quality phone cases may affect the display effect. Choosing a transparent and high-quality phone case can minimize this effect.
What are the different materials available for phone cases?
Common materials for phone cases include silicone, plastic, leather, metal, and carbon fiber.
Would a phone case cause unstable phone signals?
Some phone case designs may affect the reception of phone signals, especially for metal or tightly sealed phone cases. Choosing a transparent or soft material phone case can reduce this effect.
Can I use VISA/Mastercard to make payments?
We encourage the use of Bitcoin and Western Union, but we only process Paypal/Visa/MasterCards payments within a limited time. If you do not find this option, please try again later or contact customer service.
What is a phone case?
A phone case is an external cover used to protect the phone shell, which is typically made of plastic, silicone, or metal.
Would a phone case affect the camera function of the phone?
Some phone case designs may affect the camera function of the phone, especially for flash or lens focusing. Choosing a phone case specifically designed for your phone model can reduce this effect.
Is there a quality guarantee? Are there any relevant warranty policies?
We have confidence in the quality of our products, and therefore we offer a quality guarantee. If you have any quality concerns or dissatisfaction with our phone case products, please contact our customer service team. We will try our best to resolve your issues, including refund, replacement, or other appropriate solutions. Our phone case products usually come with a certain warranty period. If you find any manufacturing defects or quality problems within the warranty period, you can contact our customer service team.
How should a phone case be kept clean?
Regular cleaning of the phone case can help maintain its appearance and hygiene. Use warm water and soap to clean the phone case, and avoid using harsh cleaning agents.
Are phone cases waterproof?
Not all phone cases are waterproof. Some phone cases may have waterproof function, but please note that a waterproof phone case does not mean that you can immerse your phone in water for an extended period.
How can a phone case prevent scratches?
Most phone cases can effectively prevent the phone shell from being scratched and provide an additional protective layer. Choosing a phone case made of silicone or TPU material can better prevent scratches.
Would a phone case affect the phone’s heat dissipation?
Some phone case designs may affect the phone’s heat dissipation effect, especially for thicker or more tightly sealed phone cases. Choosing a phone case with good ventilation can reduce this effect.
Can a phone case prevent the phone from breaking when dropped?
A phone case can provide a certain level of protection and reduce the impact when dropped. However, it cannot completely prevent the phone from breaking, especially under extreme conditions.